Refund policy
Return & Refund Policy
Last updated: July 7, 2026
We want you to love what you ordered! If something isn't right, we're here to help. Please read our return policy below before initiating a return.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Returned within 28 days of the delivery date
- In its original, unused condition with all tags attached
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Downloadable or digital products
- Intimate apparel or swimwear (for hygiene reasons)
- Personalized or custom-made items
- Items marked as "Final Sale" at the time of purchase
⚠️ If an item arrives damaged or defective, please contact us within 7 days of delivery — we'll make it right regardless of the above restrictions.
How to Start a Return
- Email us at contact@changethingsup.ca with your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back using the provided return label or instructions
- Once received and inspected, we'll process your refund within 5–7 business days
Return Shipping Fees
Return shipping costs are the responsibility of the customer and are deducted from your refund:
| Region | Return Shipping Fee |
|---|---|
| 🇨🇦 Canada | $10.00 CAD (flat rate) |
| 🇺🇸 United States | $13.00 USD (flat rate) |
| 🇬🇧 United Kingdom | Carrier-calculated (typically the same rate paid at checkout) |
| 🇦🇺 Australia & New Zealand | Carrier-calculated (typically the same rate paid at checkout) |
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to post the refund.
Please note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Order Cancellations
Orders can be cancelled before they are fulfilled and shipped. To request a cancellation, contact us immediately at contact@changethingsup.ca with your order number. Once an order has been shipped, it cannot be cancelled — please follow the return process instead.
Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original order (subject to the return policy above) and place a new order.
Questions?
If you have any questions about your return or refund, please reach out to us at contact@changethingsup.ca — we're happy to help!